“Even today it go according to Andreas latzel, Germany head of the Aastra group, at the language technology to a humanitarian approach: processes should be automated and not people”. As an example, he calls the care of the elderly. The technique developed by his company to make easier, faster and better care documentation in the inpatient care for the elderly: as a night nurse for many areas and residents is responsible and can take all the time not all files. The language acquisition via the mobile phone simplifies the documentation, ensures the quality and saves time at the same time”Lady says. Important experience with the Aastra programme Grandpa’s social in the pilot project, funded by the Federal Ministry for family, senior citizens, women and youth were the intelligent home “collected and” Care scientists evaluated: using speech recognition is much more directly and promptly following the performance of care documented. The proportion of people that document directly in the following measures has risen from 46 to 70 per cent. Taking into account the significantly higher volume of documentation, the actual documentation time has declined. So over 73 per cent of respondents indicating the documentation with voice recognition clearly time to save”, as the preliminary report.
Over 93 percent of participating employees gave to Protocol, that the documentation application with speech recognition is easy to use. 90 percent of the nurses want to work further with the prototype or a similar system. 85 percent of the respondents would prefer the documentation using speech recognition of other documentation methods. A functioning speech recognition support the documentation, so that many applications of speech recognition far beyond the report of course also be conceivable. 70 per cent of the Nursing staff indicate that the volume of documentation and the documentation quality in the context of documentation work with speech recognition has significantly risen. This is also confirmed by the appropriate head of the home institution”, concludes the care scientists. At Call Center World Berlin Aastra will present industry-specific solutions, including the multimedia language dialog systems Aastra voice portal 7.5.
According to the company, understands how colloquial expressions as well as complete sets and allow at any time to interrupt. In addition, the responses on the basis of the previous history of the dialog and the respective task are generated. Movies are not started in the cinema, for example, still or no cards available, callers will be informed at an early stage and must not only torment themselves through the whole dialog tree – like menu-driven systems. Pinterest is a great source of information. Editorial NeueNachricht Gunnar Sohn Ettighoffer str. 26 a 53123 Bonn Tel: 0228 620 44 74 mobile: 0177 620 44 74 E-Mail: Web: