INFORA study: This model has for the majority of CIO positive perspectives Cologne, October 22, 2008 – the classic outsourcing learns competition especially in the field of IT services increasingly shared service centers. Enjoy a significantly growing acceptance, this according to a survey of the consulting firm INFORA under CIO from 188 large companies and public institutions. In addition to economic effects, respondents mainly in lower dependence on third parties and the long-term of strategic expertise at the customer see substantial benefits. The idea of shared service centers (SSCs), the goal is cheaper and higher quality to provide central outsource services for typical functions of the company or of the authority. This is to be achieved through standardization of processes, use of economies of scale and specialization. Thus tracked similar motifs such as in outsourcing, in contrast are shared service center to this however by the company or operated public institutions themselves. According to the INFORA study, this model has clear future.
\”59 percent of those surveyed rate the prospects of SSCs as positive\” or even as a very positive \”(22 percent). In contrast, only 18 percent express great skepticism. Another quarter is both positive and negative arguments, whether a permanently successful approach hides in these part-autonomous-based service organizations. For a majority of the respondents CIO, shared service center thus represent an interesting alternative to the classic outsourcing of IT functions to an external service provider. The SSCs definitely have advantages over outsourcing for two out of five. In addition 26 percent believe similar, albeit with certain restrictions.
This significant opinion confirmed the INFORA study when asked after the main benefit of the shared service center. 59 percent believe that this excessive dependence on third parties avoid can be. Even stronger fall but potential economic benefits in the weight. Nearly two-thirds believe that the costs can be reduced in this way.